FAQ

If the app is running slowly, it is usually due to a weak or unstable internet connection or stored temporary files or GPS or location issues or outdated app version or low phone resources. Solution: 1. Check that the internet connection is stable. 2. Enable GPS and allow the app to access the device's location. 3. Clear the app cache from the phone's settings. 4. Update "RYDZAA" to the latest version. 5. Close unnecessary background apps and restart the phone.

To book a ride on Rydzaa, open the app and enter your pickup location and drop-off location if you need a one-way trip. For a round trip or package trip, enter your pickup location, destination, and return or drop-off location as required. Next, choose the vehicle that best suits your needs, then confirm your booking. Once the booking is confirmed, you can proceed with your ride according to the details provided in the app.

Yes, you can schedule a ride in advance, but this feature is available only for Package Trips in Rydzaa. This means you can book a Package Trip ahead of time for planned travel, rather than requesting it at the last minute. It is useful when you know your travel date and time in advance.

After your booking is confirmed, you can contact the Rydzaa crew directly through the app using the **call or chat option**. This helps you coordinate pickup details or ask any ride-related questions.

Yes, you can cancel your ride anytime, but only before the trip has started. Once the ride begins, cancellation is no longer possible through the app.

Yes, cancellation charges may apply depending on when you cancel your ride and the app’s cancellation policy. When might you be charged? * Early cancellation: You may not be charged if you cancel soon after booking. * After crew assignment: A cancellation fee may apply once a crew has been assigned. * Close to pickup time: You may be charged a fee if you cancel shortly before pickup or after the crew has arrived.

Refunds are usually processed within 5–7 working days after the cancellation is approved. The exact time may vary depending on your payment method or bank.

If the crew cancels your ride, you can immediately book another ride through the app. This applies to all ride types, including One-Way, Round-Trip, and Package Trips. For scheduled Package Trips, you will receive a refund only in either of the following situations: * No crew is assigned: If no crew has been assigned by the scheduled start time of your trip. * Last-minute cancellation: If the assigned crew cancels the ride just before the scheduled start time.

You can apply a promo code or coupon before confirming your booking. Enter the code in the promo code or coupon section of the app, or select an available coupon if the app provides that option. Once applied, the discount will be automatically deducted from your booking amount if the promo code or coupon is valid and your booking meets the offer's terms and conditions.

Generally, you can use only one promo code or coupon per ride, and multiple offers cannot be combined in a single booking.

### FAQ: Why is my promo code or coupon not working? Answer: Your promo code or coupon may not be working because it has expired, has already been used, or does not meet the offer’s terms and conditions. Please check the coupon’s validity, eligibility requirements, and applicable conditions before trying again.

You can pay for your ride using either cash or the company’s QR code after completing your trip. For advance bookings of Package Trips, you can use the supported digital payment methods available in the app during the booking process. This allows you to complete the payment in advance and confirm your reservation.

Yes, you can pay after the ride ends. Once the trip is completed, you can make the payment using cash or the company QR code.

Your fare may increase due to factors such as additional waiting time, traffic delays, or changes to the route during your trip. These factors may affect the final fare, resulting in a higher amount than the initially estimated price.

Yes, you can access your payment receipt through the app after completing your ride and making the payment. The receipt serves as proof of payment and helps you keep a record of your ride expenses.

Yes, cash payments are accepted for eligible rides. You can pay the fare in cash after completing your trip, subject to the applicable payment rules and conditions.

Yes, all crews are verified before joining our platform. This verification process helps ensure that crews meet the required standards before they can provide ride services to customers.

Yes, you can view the vehicle information in the app before your pickup. This helps you identify the assigned vehicle and verify that you are getting into the correct vehicle when your crew arrives.

Yes, you can report a crew’s behavior through the app’s customer support section. If you experience inappropriate behavior, misconduct, or any other issue during your trip, you can contact support and share the details of your complaint. The support team can review your report and assist you accordingly.

If you experience an emergency during your ride, contact the local emergency services or the app's customer support immediately. clearly explain your situation and share your location so that you can receive assistance as quickly as possible.

You can contact customer support through the Help Desk section in the app. Navigate to the Help Desk section, select the relevant issue, and click on "Raise Ticket" and submit your query or report a problem. The support team will assist you with your concern.

Yes, customer support is available 24/7, so you can reach out for assistance at any time of the day or night. Whether you have a booking issue, a payment-related query, or need help during your trip, you can contact support through the Help Desk section in the app.

To report an issue with your trip, open the Help Desk section in the app and select the relevant question related to your concern. Follow the instructions provided, then go to the Raise a Ticket section to submit your issue with the necessary details. The support team will review your ticket and assist you accordingly.

Yes, support contact details are available in the app.

The response time depends on the type and complexity of the issue you report. Some issues may be resolved quickly, while others may require additional time for review and investigation. You can submit your concern through the Help Desk section in the app by selecting the relevant question and raising a ticket.

You can view your previous trips in the Ride History section of the app. Open the app and navigate to Ride History, where you will find three sections: Completed, Upcoming, and Cancelled. * Completed: View details of rides you have already completed. * Upcoming: View details of your scheduled or upcoming rides. * Cancelled: View details of rides that have been cancelled. Select the relevant section and choose a ride to view its details.

Yes, you can download your trip receipts anytime by following these simple steps: 1. Open the app and go to Ride History. 2. Select the trip for which you need a receipt. 3. Click the Download option. 4. The receipt will be downloaded to your device, where you can view, save, or share it whenever needed. You can repeat these steps for any past trip whenever you need a receipt.

Select a trip from your history.

Yes, cancelled bookings may also appear.

If the crew is late, you can follow these steps: 1. Track the crew: Open the app and check the crew’s live location and estimated arrival time. 2. Contact the crew directly: Use the contact option in the app to call or message the crew for an update. If the crew is significantly delayed or you cannot reach them, contact customer support for further assistance.

If your trip is cancelled unexpectedly, you can easily book another ride through the app.

If you leave an item in the vehicle, contact customer support as soon as possible so they can help you recover it. Follow these steps: 1. Contact customer support: Open the app and reach out to the support team. 2. Share your trip details: Provide the trip date, time, booking ID, and any other relevant information to help identify the vehicle. 3. Describe the lost item: Mention what you left behind and provide a clear description. 4. Follow the instructions: The support team will guide you through the next steps to help recover your item. Tip: Report the lost item as soon as possible to improve the chances of getting it back.

If you notice a fare issue after your trip, you can report it through the Help Desk section in the app. Follow these steps: 1. Open the app: Go to the Help Desk section. 2. Select the fare issue: Choose the relevant option related to trip charges or billing. 3. Provide trip details: Share your booking ID, trip date, and a description of the incorrect fare or unexpected charge. 4. Submit your complaint: Send the report to the support team for review. 5. Wait for a response: The support team will review your concern and guide you on the next steps. Tip: Keep your trip receipt handy to help clarify any fare discrepancies.

A One-Way Trip is a ride from your pickup location to your chosen drop location without a return journey included. Once you reach your drop location, the trip is complete. If you need a ride back, you’ll need to book a separate trip.

A Round Trip allows you to travel from your pickup location to your destination and return to your pickup location or another drop location within the same calendar day. The trip must be completed within the 24-hour period, from 12:00 AM (00:00:00) to 11:59:59 PM. If your trip extends beyond this time limit, Rydzaa may apply additional charges for the extra time or extended trip duration.

A Package Trip allows you to book a vehicle for a specific duration or package, making it convenient for sightseeing, visiting multiple locations, or travelling according to your plans. Package Trip Charges and Duration - 1. Daily Charges: Package and sightseeing charges apply on a per-day basis, according to the selected package. 2. 24-Hour Calculation: Each day covers 24 hours from your trip start time. For example, if your trip starts at 10:00 AM, one day ends at 10:00 AM the following day. 3. Extra Time Charges: If your trip exceeds the allotted package duration, including extra time on the last day, Rydzaa will apply additional charges for the extended usage. 4. Extra Distance Charges: Each package includes a predefined kilometer limit. If your trip exceeds this limit, additional charges will apply for the extra distance travelled. Please Note: To avoid additional charges, ensure your trip is completed within the duration and distance limits included in your selected package. Check your package details for the applicable time limits, kilometer allowance, and extra charges before starting your trip.