FAQ

If the app is running slowly, it is usually due to a weak or unstable internet connection or stored temporary files. Check your network connection first, and if the issue continues, try clearing the app cache to improve performance.

To book a ride, enter your pickup and drop location for a one-way trip, or add your pickup location, destination, and return/drop location for a round trip or package trip. Then choose your vehicle and confirm the booking.

Yes, you can schedule a ride in advance, but only for a Package Trip. This option allows you to book your ride ahead of time for planned travel needs.

After your booking is confirmed, you can contact the driver directly through the app using the **call or chat option**. This helps you coordinate pickup details or ask any ride-related questions.

Yes, you can cancel your ride anytime, but only before the trip has started. Once the ride begins, cancellation is no longer possible through the app.

Yes, cancellation charges may apply depending on when you cancel and the app’s policy. If you cancel close to the pickup time or after driver assignment, a small fee may be charged.

Refunds are usually processed within 5–7 working days after the cancellation is approved. The exact time may vary depending on your payment method or bank.

If the driver cancels the ride, you can simply book another ride immediately through the app.

Apply it before confirming the booking.To use a promo code or coupon, enter or apply it before confirming your booking. The discount will be applied automatically if the code is valid and meets the offer conditions.

No, you can use only one promo code or coupon per ride. Multiple offers cannot be combined in a single booking.

If your promo code or coupon is not working, it may have expired, or already been used, or not meet the required terms and conditions for the offer.

You can pay using the company QR code or cash after completing your ride. For Package Trips booked in advance, supported digital payment methods are available during the booking process for a smoother and confirmed reservation.

Yes, you can pay after the ride ends. Once the trip is completed, you can make the payment using cash or the company QR code.

Your fare may increase due to waiting time, traffic delays, or changes in the route during the trip. These factors can affect the final ride cost.

Yes, receipts are available in the app.

Yes, approved cash payments are accepted.

Yes, all drivers are verified.

Yes, vehicle information is shown in the app.

Yes, reports can be submitted through support.

Contact emergency services or support immediately.

Use the Help section in the app.

Yes, support is available anytime.

Submit the issue through "Contact Us" options.

Yes, support contact details are available in the app.

Response time depends on the issue type.

Open the Trip History section.

Yes, receipts can be downloaded anytime.

Select a trip from your history.

Yes, cancelled bookings may also appear.

Track the driver in the app or contact the driver directly.

You can book another ride through the app.

Contact customer support with your trip details.

Report the issue through the Support section in the app.