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Privacy Policy

Privacy Policy //

CUSTOMER PRIVACY POLICY
  • By accessing or using the Rydzaa application, users agree to the collection and processing of their information in accordance with this policy.
  • During account registration, Rydzaa collects personal information such as full name, phone number, and gender.
  • Riders may optionally provide additional profile information such as emergency contact details and preferred payment methods.
  • The platform collects real-time GPS location data to enable ride matching, route optimization, navigation, and trip tracking.
  • Each trip generates data including pickup location, destination location, drop-off location, route taken, timestamps, Rydzaa Crew (driver) and rider IDs, and trip duration.
  • Historical trip data may be retained to improve services, provide ride history, and support dispute resolution.
  • We may log in-app communications between riders and Rydzaa Crew (drivers) (including messages and masked call metadata) in a pseudonymized form for a limited period to support safety, fraud prevention, and customer support. Access to such data is restricted and retained only as long as necessary for these purposes.
  • Rydzaa collects device-related information such as device model, operating system version, IP address, network information, application version, crash logs, and performance analytics. This information is used for technical support, troubleshooting, and improving application stability.
  • Payment data such as transaction records, invoices, refunds, and billing details are securely processed and stored.
  • Sensitive card details are never stored by Rydzaa and are handled by certified payment providers.
  • Rydzaa may collect login timestamps, session records, device identifiers, and IP logs to detect unauthorized activity and prevent fraud.
  • The platform may use cookies, SDKs, and device identifiers to maintain session continuity, measure application usage, and improve user experience.
  • Rydzaa uses collected data to facilitate ride bookings, connect riders with drivers, and manage transportation services.
  • Personal data such as name, ride details, and payment method is used to process transactions, generate invoices, and maintain financial records. We do not store sensitive payment information such as full card or bank details. Such data is processed securely by authorized third-party payment providers.
  • Personal data and ride-related information may be used to enhance user safety, detect and prevent fraud, and investigate incidents or disputes. Such processing is carried out only where necessary and access is restricted to authorized personnel.
  • We collect basic usage data (such as app activity, ride history, and general location data) to understand how the app is used, improve features, optimize routes, and provide a better user experience.
  • We may send important ride, payment, safety, and service-related updates as needed.
  • Rydzaa shares limited data with trusted service providers necessary for operations, such as payment processors, mapping services, and cloud infrastructure providers.
  • Trip information may be shared with insurance providers or safety authorities when required to investigate incidents or process claims.
  • Personal data may be disclosed to law enforcement or government authorities when legally required.
  • Rydzaa uses standard security methods to protect your data when it is being sent and when it is stored, to help keep it safe from unauthorized access.
  • Access to personal data is strictly controlled and only allowed to authorized people. We use login verification and keep records of access to help ensure data safety.
  • All payment transactions are processed through secure third-party payment gateways. Rydzaa does not store any card or banking details. Payment information is handled securely by the payment provider, and we only receive confirmation of successful or failed transactions.
  • Trip records and financial invoices may be stored for as long as required to comply with legal, tax, and regulatory obligations, after which they are securely deleted.
  • We may keep security logs for a period of time to help detect, prevent, and investigate fraudulent or suspicious activities and to ensure platform safety.
  • We may keep non-identifiable and aggregated data for as long as needed to analyse usage patterns, improve our services, and support research and business decisions.
  • Users can request correction or deletion of their personal data, or delete their account through the app or customer support. However, some information may be retained as required by law, tax rules, or fraud prevention needs, even after account deletion.
  • The platform is only for users aged 18 and above. Accounts found to belong to users under 18 may be restricted or removed. We may use automated systems for pricing, fraud detection, and service performance. We may also send important service updates and promotional messages to users as part of using the platform.
  • In case of any data security issues, we will take appropriate steps to inform affected users and authorities as required by law. This Privacy Policy may be updated from time to time to reflect legal or service changes. Users will be informed of important updates through the app or other official communication channels. For any privacy-related questions or concerns, users may contact our support team through the Help section of the application.
  • Rydzaa will respond to privacy requests within a reasonable timeframe in accordance with applicable regulations.
  • Support:
    Email ID: hello@rydzaa.com
  • GRIEVANCE REDRESSAL OFFICER [RYDZAA]
    If you have any questions, concerns, complaints, or requests regarding how Rydzaa handles your personal data or services, you may contact our Grievance Officer using the details below. We aim to address and resolve all issues in a fair and timely manner.
    Grievance Officer Details:
    POC: Umasree Bhattacharya
    Email: grievance@rydzaa.com
    Contact: 6295079956

You may also request correction, update, or deletion of your personal information by writing to us at the above email. We will take reasonable steps to process such requests as per applicable laws and operational feasibility.